Are your retail stores open?
Yes! Both our stores at Marketown and Westfield Kotara are open at the moment. Our trading hours are listed here.
Are you still shipping orders?
Yes, we are shipping orders out for our online store Monday - Friday.
How much does shipping cost?
At this stage, our standard flat rate shipping is $10 Australia wide and $15 for express shipping Australia wide.
Do you offer free local delivery?
Yes - currently we are offering free delivery on orders within eligible postcodes in Newcastle/Maitland for orders over $50. The eligible postcodes at the moment are:
2323, 2322, 2320, 2305, 2304, 2302, 2301, 2300, 2299, 2298, 2297, 2296, 2294, 2293, 2292, 2291, 2289, 2290, 2287, 2285.
We try our best to deliver our local orders as soon as we can. We deliver on Monday - Fridays, usually after 5pm. Learn more about our free local delivery service here.
Are you doing click and collect for your stores?
Yes we are still offering click and collect. Please select local pickup at checkout and choose Zebra Finch Marketown. If you would like pickup at our Kotara store, please leave a note at the checkout or send us an email.
I saw something in your store/socials, but I can't find it on your online store. How can I purchase it?
Please contact us via email at email@example.com. We can set up a special listing for you on the website for you to purchase.
Can you help me find the perfect gift?
We love helping you find amazing gifts for your loved ones. Please contact us via email at firstname.lastname@example.org and we will send you ideas and photos of items in stock. We also offer free gift wrapping and can add a matching handwritten card to your order for an additional $5.
Do you sell gift cards?
We sell gift cards instore. We do not have the capacity at the moment to arrange for digital gift cards for purchase on our online store. However, all gift cards are valid for instore or online purchases - you will just need to reach our to us when checking out. At the moment, we ask that you please contact us via email at email@example.com if you would like to use a gift card when checking out on our online store and we will arrange the payment and shipping. If you would like a physical gift card sent as a gift, we are able to make you a special listing on our site and we can mail the physical voucher out to the recipient.
Do you ship internationally?
No - at this stage we are shipping Australia wide only.
Are you experiencing shipping delays?
Currently, our couriers Sendle are experiencing extra delays to Western Australia as of Feb 2022 due to staff shortages and border closures. Please allow for extra time for your package to arrive if you are ordering across the country or to regional areas. Generally late parcels at the moment are arriving 5 days after the delivery estimate - please keep this in mind before placing an order.
There is currently strain on the postal system due to Covid-19 Omicron variant. For our orders with Australia Post, we have been advised that due to the high number of parcels, the extended lockdowns and staff shortages that they are experiencing some delays. We appreciate you patience with us and with Australia Post during this time. Sendle may be experiencing similar delays especially with posting to regional areas.
Do you ship to PO Boxes?
Unfortunately, no we cannot offer shipping to PO Boxes as our courier company Sendle does not allow PO box deliveries.
Please make sure you enter the correct address details when you order. Zebra Finch does not take any responsibility for addresses entered incorrectly and sent the wrong address. If a parcel comes back to us marked 'return to sender', there is a $10 re-posting fee to send it to you again.
I'm having troubles checking out.
Please contact us on email at firstname.lastname@example.org and we will sort out any problem for you.